We have compiled some frequently asked questions from our customers to help you find answers quickly. If you have any further questions, please feel free to contact us!
- What is The Woobels?
The Woobels is a brand that focuses on crafting. We provide easy-to-learn crafting kits designed to help everyone, whether they are new or experienced creators, easily experience the joy of crafting. - Are your crafting kits suitable for beginners?
Absolutely! All of our kits are designed to be easy to use and come with detailed step-by-step instructions and teaching videos, so that even people who have never tried crafting can easily complete them. - Do I need to buy additional tools or materials?
No! Each kit contains all the tools and materials needed to complete the project. If you need more materials for your creation, you can also purchase supplement packs in our store. - Do you provide digital teaching resources?
Yes! Each kit comes with a free online teaching video to help you complete your work more easily. You can access these resources through our website or the QR code provided with the kit. - How long does it take to ship?
US: Orders are usually shipped within 1-3 business days and delivered within 5-7 business days.
International orders: It may take 10-15 business days. The exact time depends on your location and logistics method. - Do you support returns and exchanges?
If you are not satisfied with the product you purchased, you can contact us within 30 days of receiving the product to request a return or exchange. Please ensure that the product is unused and packaged in good condition. For more information, please see our Return and Exchange Policy. - How can I share my work?
We can’t wait to see your creations! Please tag us @thewoobels on Instagram or use the hashtag #TheWoobels to have your work featured on our website or social platforms! - Can I buy the kit as a gift?
Of course! We offer gift wrapping options and can add a personalized gift card. Just select the “Give as a Gift” option at checkout. - How can I subscribe to your news and offers?
You can subscribe to our newsletter by entering your email address at the bottom of the page to be the first to know about new products and exclusive offers.
If your question is not answered here, please get in touch with us through the Contact Us page and we will assist you as soon as possible!